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上海米格企业管理有限公司 |
职位: Customer Quality Manager
汇报对象:总经理
- 本科其以上学历,5年以上相关工作经验
- 1个月内到位
To lead a team of Customer Quality Engineers in providing first line technical support to customers on the production quality issues.
Manage customer complaints and responses (status tracking / reporting / documentation)
Ensure effective communication of information between customer and FA / engineering teams.
Ensure FA turn-around time is meeting goals
Formulate complaint containment, updates, corrective actions, and closure.
Focal point of customer complaint escalations and voice of customer
Drive Quality improvement
Continuously review, analyze, and report customer yield. Formulate and drive improvement plans with customers and internal teams.
Coordinate and conduct customer line audits when needed.
Manage FA activities on field return issues.
NPI quality management
Bachelor degree or above(Electronics/Computer Engineering related) .
Excellent communication skills
Experience in customer support
Experience in Graphics card / mother board manufacturing, testing, trouble shooting processes
Good verbal and written communication skills in English and Chinese