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空中客车中国有限公司

 职位: Customer Support Director

汇报对象:GM
职位要求:
  1. 有海外工作、学习经历
  2. 硕士其以上学历,5年以上相关工作经验
  3. 5个月内到位
主要职责:


JobTitle: Customer Support Director
Location: 北京
Responsibilities:
The Customer Support Director will be responsible for the coordination of all Customer Support activities of his/her assigned airlines in China. The position entails the handling and coordination of support activities related to commercial, technical, engineering, flight operations and training support services, while maintaining and entertaining a close relationship between Airbus and the airlines.
The job applicant will have a confirmed broad experience and knowledge of the airline operations, be capable of taking ownership of the airline’s support issues and the ability to act as a leader in the management of projects that will cause the delivery of customised support services to our customers. Job applicants having a technical or engineering background are clearly preferred, whereas the ability to fluently write and speak English and Mandarin language is a pre-requisite for this position.

用人要求:

Qualifications Requirements:
General aeronautical/mechanical engineer, degree level, or business degree, (or equivalent experience).
Min 8 years experience in an airline, or product support, or training, or customer engineering field, or technical field of sales and marketing, past Airline or Aircraft manufacturer experience on the technical, as well as on the commercial side would be an advantage
Particularly and highly concerned by customer service and service-minded.
Good presentation skills on both oral and written.
Good negotiation skills.
Socially competent, very well developed co-ordination and relational skills to deal with customers, MROs, vendors and other AI departments.
Result oriented
Tenacious
Fluent in English and Mandarin, written and spoken
Interested and experienced in working with extensive and highly integrated Electronic Data Processing systems

薪酬待遇: 面议       预计截止时间:2024/4/8
 公司简介:

    Airbus' establishment as a consortium in December 1970 - the first step towards integration of Europe's civil aviation industry - was implemented to provide the global market place with a single interface for the purchase of Airbus aircraft. Since then, Airbus has steadily gained market share, and is now one of only two manufacturers in the market for commercial airliners seating more than 100 passengers. With an annual turnover of slightly over EURO 20 billion in 200 4 , and the most modern and comprehensive airliner family in the world, Airbus now consistently captures about half of all commercial airliner orders - a position it is committed to be maintained in the future as a fully integrated company.

    Headquartered in Toulouse, France, Airbus is owned by the leading European aerospace companiy: the European Aeronautic Defence and Space Company (EADS) - born of the merger between three of Airbus' former “partner” companies in the consortium, Aerospatiale-Matra of France, Daimler Chrysler Aerospace of Germany and CASA of Spain. I n addition to marketing, customer support, management and co-ordination of industrial and engineering, Airbus has also become fully and directly responsible for all design, engineering, manufacturing and production functions. It is a truly global enterprise of some 55,000 employees, with fully-owned subsidiaries in the United States, China,Japan and the Middle East, spare parts centres in Hamburg, Frankfurt, Washington, Beijing, and Singapore, training centres in Toulouse, Miami, Hamburg and Beijing and 130 field service offices around the world. Airbus also relies on industrial co-operation and partnerships with major companies all over the word, and a network of some 1,500 suppliers in 30 countries.

    Airbus's partnership with the People's Republic of China dates back to 1985, when CAAC regional office in Shanghai, now China Eastern Airlines, became the first carrier in the country to introduce the European consortium's aircraft. Contracts for Chinese companies to build sections of Airbus aircraft followed, as did further orders from Chinese airline.

    In 1994, Airbus China Company Limited was officially established and Airbus China Beijing Representative Office started operation, which currently has a staff of about 130 Chinese local and expatriates in China. Customer service offices providing on-the-spot airline support include Beijing, Chengdu, Guangzhou, Hangzhou, Jinan, Lanzhou, Nanchang, Nanjing, Qingdao, Shanghai, Ningbo, Shenzhen, Shenyang, Dalian and Xi'an, also Hong Kong. Today, a US$80 million training and support centre, which is the most modern and first dedicated in China, is fully operational in Beijing near the Beijing Capital Airport. Airbus (Beijing) Engineering Centre was formally inaugurated in July 2005 in Beijing . The facility will in particular perform specific design work for the A350 family aircraft. Please visit our web sites to find further and detailed information at:

    http://www.airbus.com and http://www.airbus.com.cn

    Now, we are inviting highly committed candidates to join our team.

    We provide professional training and a competitive package. If you are confident to be the right candidate, and can meet the challenge of working in a high efficiency multinational environment, please kindly send your detailed C.V. in Chinese and English, indicating the position you are applying for, to the following address:

    By Email: Recruit.China@airbus.com

    By Fax: 010-8048-6162/63

    By Post: 北京顺义天竺空港工业区天纬二街 3420信箱

    空中客车中国有限公司北京代表处 人力资源部

    邮政编码:101312

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职位编号:J000078C33 [查询]
 
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